Frequently Asked Questions

top About Shipping...
Shipping Rates
Within the Contiguous 48 United States:
Orders $74.99 $49.00 and Up = $0 FREE SHIPPING!*
Orders $35 - $74.99 $48.99 = $6.99 Shipping Fee*
Orders $0.01 - $34.99 = $7.99 Shipping Fee*
*Within the States of Alaska and Hawaii:
Orders $0.01 and up = $19.99 Shipping Fee*
Orders $0.01 and up = $19.99 Shipping Fee*
*Note: Additional charges may apply for orders shipping to Alaska, Hawaii or an APO. In this case, will contact you before proceeding with your order for verification and approval.
Lift Gate Service (125 lbs. or more) = $125.00
How to receive your FREE SHIPPING on Qualified Orders:
Select "FREE SHIPPING" as your Shipping Method during Checkout.
Typical Ground Service delivery is 3-5 business days.

• Shipping Charges are to a single address. Multiple shipping addresses may result in additional charges.
• Large and overweight items may result in additional charges and/or may require truck delivery.
• Additional charges will apply on all Truck Shipments requiring Lift Gate Service and/or Residential Delivery Service.

In the event additional charges are necessary, will contact you before proceeding with your order for verification and approval.

• We are unable to ship to PO Boxes.
• Items weighing over 100 lbs ship by truck freight.
• We only ship to the United States (48 mainland states, Alaska and Hawaii) or an APO.

Shipping Terms
How do I accept my shipments?
A signature is required for all Freight deliveries. Prior to signing and accepting any freight, please insure it has been carefully inspected for any damage.

It is the responsibility of the consignee(s) (customer) to receive all item(s). The consignee or a delegated representative must be present to receive any item(s) at the time of delivery.
  • Customers are responsible for inspecting thoroughly all shipments for damage prior to signing and accepting their purchases.
  • Any item with damage should be refused.
  • The customer should decline the signature request and contact Customer Service to request replacement product or refund.
  • If a shipment is signed for without exception noted for damage, the customer will need to contact the freight carrier directly to file a claim.

The Consignee Responsibilities(s)
Failure for a consignee(s) to be present to accept a delivery may result in a delayed delivery and possible holding of the item(s) as well as additional charges by the freight company. If the freight company is unable to make delivery, storage charges for each day held will accrue. If held, these charges are the responsibility of the client who placed the order. In the event that neither the freight company nor are able to contact the client who placed the order, the item(s) will be returned to In this event, the client who placed the order will be held responsible for any and all costs (including, but not limited to; storage and any additional delivery attempts). Also, at discretion may access a restocking fee.

Receiving Delivered Item(s)
The consignee is responsible for the removal of all item(s) from the truck. Driver(s) are not allowed or responsible for removing delivered item(s). Unless a lift gate service is requested at the time of the order, the consignee is responsible for handling the item(s) which may require a fork‐lift. If the shipment can't be unloaded, and the freight company is requested to return with a lift‐gate equipped truck, the consignee will be responsible for the cost.

Inspecting Your Shipment

Prior to signing and accepting any freight, please insure it has been carefully inspected for any damage.

It is the consignee's responsibility to inspect their shipment for any and all damages. If the item(s) have been damaged, the consignee should refuse the delivery and immediately contact If the item has minor damage the consignee must write a precise description of the damage on both the consignees copy and the freight company's copy of the delivery waybill.

Please note: is exempt from any and all damages to any item(s) unless noted on the shipping waybill by the receiving consignee or if the shipment is refused. If the shipment is signed for with no damage noted, the consignee will need to file a claim with the carrier directly. will not reimburse the consignee for any damage not noted with the shipper at the time of delivery.

Concealed Loss or Damage

Please open and inspect all item(s) within the shipment as quickly as possible. If concealed damage is discovered please contact the freight carrier to file a concealed damage claim. Also, please make every attempt to leave the package, package materials and its contents as you found them when you first discovered the damage.
What is truck liftgate service?
  • Most freightliner truck beds are approximately four feet from the ground.
  • It is not the truck driver's responsibility to unload, or even assist in unloading, your items.
  • A liftgate is a mechanism on the back of the truck that lowers the freight from the truck bed to the ground.
  • Items weighing under 150 pounds can typically be picked up off the bed and placed on the ground by one or two able-bodied persons.
    Attempting this with heavier items can place all individuals in the area at risk. recommends selecting liftgate service for items that are heavy, large, bulky or in any way may be unmanageable by the customer(s).
If you would like to choose liftgate service, you may do so for items over 125 lbs on Step Two of the Checkout.
Does ship outside the United States?
At this time, we do not ship outside the United States. The Ship To Address on the order must be in the 48 contiguous United States mainland, Alaska, Hawaii or an APO.

top About Returns...
What is your return policy?
  • We will accept any new, returned item, purchased from stock, provided it is in sellable condition.
  • Returns must be in unused condition.
  • New Returns must be in original box with all original packaging enclosed.
  • There will be no restocking fee if the return is within 30 days from date of purchase.
  • Shipping charges are the responsibility of the customer (unless defective).
  • Items are not returnable after 30 days from purchase date.
  • Software and electronic products are not returnable once opened.
  • Special/custom orders are not returnable.
  • Item(s) which drop ship directly from the manufacturer will incur a 35% restocking fee.
  • Consumables are not refundable unless returned unused in original packaging.
  • Wearable items are not refundable unless returned unworn in original packaging.
How do I prepare an item for return?
  • All returns must be accompanied by a Return Authorization number (RA) which can be obtained by Submitting a Ticket to Customer Service.
  • All items returned for credit must be clearly marked with (RA) number on the outside of the box and shipped back to the address as instructed. Please contact your Customer Service Representative and they would be happy to assist you with this process.
  • Please enclose a copy of your packing slip or itemized list of items presented for credit
  • NOTE: All unauthorized returns will incur a 35% processing fee. Please follow return preparation instructions above to avoid this fee.
How do I return an item under warranty?

Merchandise shortages or receipt of incorrect items must be reported within 5 days of receipt of shipment. Claims submitted after this time will not be honored. Report all merchandise shortages by Submitting a Ticket to Customer Service. Please include the following information:
  • All products sold by are covered by the manufacturer's warranty repair/replacement policies only.
  • Please see the Manufacturer Contacts page for information on contacting the manufacturer.
  • We will be happy to help our customers with their warranty repairs by directing them to the manufacturer's warranty/repair center or customer service center.
What if I received incorrect merchandise or an incorrect order?

Merchandise shortages or receipt of incorrect items must be reported within 5 days of receipt of shipment. Claims submitted after this time will not be honored. Report all merchandise shortages by Submitting a Ticket to Customer Service. Please include the following information:
  • State if the item was or was NOT on the packing slip.
  • Provide the tracking numbers if multiple shipments were received.
  • State if there was any damage to the shipping container.

top About Sales Tax...
Does Sales Tax apply to my purchase?
ToolTopia currently collects sales tax on purchases shipped to all states and territories except: except: Hawaii, Kansas, Missouri, Montana, New Mexico, Oregon and Virginia.
How do I get tax exemption on my order?
If you qualify, please email for additional information.
Where can I find tax exemption forms?
Important points to remember:
  • Please make sure all required fields are completed including the type of exemption you are claiming. Incomplete forms will not be accepted by the state, so they must be filled completely to be accepted by ToolTopia. A copy of your business sales tax permit is not an acceptable substitute for the state-approved form.
  • If you are purchasing items for your own use, we cannot accept a resale exemption certificate. You must pay sales tax on these items.
  • Farmers - Please note, some states do not allow agricultural exemptions for many of the items ToolTopia sells. Please consult your tax advisor before submitting an exemption certificate.
  • Seller information is required to be completed on all tax exempt forms. Please use the information below:
    ToolTopia, LLC
    110 E Reynolds
    Suite 602
    Plant City, Fl 33563
Additional Tax Information
Notice for Use Tax in States Where ToolTopia Does Not Collect Sales Tax:
This notice is for customers who take delivery of merchandise in states where sales tax is not charged. Some states will require purchasers to report their transactions that were not taxed and pay use tax on those purchases. Customers should check their state's reporting requirements for tax forms to be used for this purpose.
  • Purchases are subject to use tax in certain states unless exempt from taxation in those states.
  • The purchase is not exempt merely because it is made over the Internet.
  • Some states will require customers to report their purchases that were not taxed and pay use tax on those purchases. Customers should check their state's reporting requirements for tax forms to be used for this purpose.

top About Customer Service...
How do I contact
It's easy! During business hours you can call us, submit a ticket, or send us an email. Our customer service representatives are ready to assist you with any questions or issues. After hours, please click on the Customer Service Help link to submit a support request and we will address your concern on the next business day.
  • Call Toll Free: 1-800-794-6793
    7:30am-4:00pm (CST), Monday-Friday
  • Fax: 1-800-395-6376
  • Email Customer Service Department:
  • Submit a Support Ticket for Sales or Product Questions: Tickets
    110 E Reynolds
    Suite 602
    Plant City, Fl 33563
Product warranties are the responsibility of the manufacturer of the tools you purchase through To contact them, please visit their website. We are happy to provide a list of Manufacturer links at: Manufacturer Contacts Page

top About Shopping With Us...
Do you accept Purchase Orders?
We do accept Purchase Orders from government agencies such as school districts, city or county government, or military. To place orders please submit a signed Purchase Order by Email to Customer Service Department: The Signed Purchase Order should include the following:
  • Contact Name, phone number and email
  • Bill to Address
  • Ship to Address
  • Part Number(s) with Price(s)
  • Shipping Fees (if applicable)
  • Tax Exempt Form (if applicable)
What about my privacy? has developed relationships with our customers based on respect and integrity.

We are aware of the trust and confidence you demonstrate when you visit our website and provide us with information. We will never share your email address, phone number, billing/shipping address or credit card information with any unrelated 3rd parties except as necessary to fulfill your order. After ordering, your email will be contacted for subsequent deals, specials and promotional messages from us. We do not sell or rent our customer information. You are welcome to update, change or unsubscribe at any time.

We value your trust, and we commit to you that we will treat your information with the same honesty and sensitivity that we would treat our own.
Is ordering secure?
All orders and transactions involving release of personal information is encrypted using the latest 256-bit SSL encryption technology. Encryption is a process by which we use software to scramble your credit card number and personal information so that they are unreadable by anyone but

This means you can rest assured that communications between your browser and's web servers are private and secure. 

top About Coupons, Gift Certificates & Promotional Codes...
Can I find promo codes listed on other sites? does not partner with any external sites for the purpose of promoting coupons or promotional codes.
How do I use a Tooltopia Gift Certificate?
Tooltopia Gift Certificates must be used on phone orders only. Please have the gift certificate number available when calling to place your order. The gift certificate number would have been provided to you via email. Gift Certificates are non-transferrable and must be used to purchase goods and cannot be used toward additional gift certificates. Gift certificates cannot be returned for a refund. If an order exceeds the amount of the recipient's gift certificate, the difference must be paid with a credit card or other accepted payment method. Gift certificates and their use on the website are subject to our general Terms and Conditions and Privacy Policies.

Gift Certificates with Robinair purchases are only available for Robinair items purchased on at MAP Price with the Gift Certificate listed on the Product Page. Gift certificates will be provided once the payment is complete and the Robinair item has been delivered.

top About
Our History. went online Labor Day 2002. Our founding company, Shreveport Air Tool, Inc. (est. 1979), started as an extension of their sales force. In January 2004, as continued to grow, we became a separate company.

We are proud of the fact that we have been in the tool business over 30 years and were one of the first Automotive Tool & Equipment retailers in our industry to go online. This unique and blended history allows to offer you the best in product knowledge, customer service, and why customers like you have the confidence in us to keep coming back.
  • ToolTopia is working hard to ensure the information provided on the ToolTopia site or in any ToolTopia advertisements are accurate and up-to-date, but due to the risk that the information may be compromised by software or procedural errors, ToolTopia does not guarantee the accuracy or completeness of the information provided on this site or in any ToolTopia advertisement.
  • ToolTopia reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after an order has been submitted). Please note that such errors, inaccuracies or omissions may relate to product description, pricing and availability. Photos may vary. Pricing and handling rates are subject to change without notice.
  • ToolTopia does not warrant the accuracy, integrity or completeness of the content provided on this website or in any ToolTopia advertisement, including any advice or other similar information obtained through this website or in any ToolTopia advertisement. ToolTopia makes no representation that the content provided in this website or in any ToolTopia advertisement is applicable or appropriate for use in locations outside the United States of America.
  • While we continually strive to maintain the accuracy of the information in our online catalog, we are not responsible for typographical or pictorial errors or errors due to changes in manufacturer's specifications.
  • reserves the right to revise our stated policies and fees as needed. Any changes to this effect will be posted on our FAQ page.
    See also: Conditions of Use