Why Our Prices Are So Low
We started ToolTopia.com with the purpose of providing REAL value to our customers everyday. By value, we mean saving you money.
Your budget is tight, so we keep our budget tight and pass the savings on to you in real dollars.
Every decision we make, from advertising to office furniture, is made with one goal in mind: To get you the tools you need at the absolute best prices available anywhere...period.
Despite our low prices, we also have a Customer Service Team and a toll-free 800 number should you have any questions before or after you place an order.
Best Price Guarantee Update
ToolTopia.com is committed to offering you the best possible prices on professional tools
and equipment. We work hard with manufacturers, buyers and internal structure to ensure we
can offer one of the lowest, if not the lowest, prices available.
We focus on great prices, data, order fulfillment and customer service. Due to these being our
focus, we have discontinued the "Best Price Guarantee" price match effective Feb 1st, 2011.
We looked at the time it took for us to do the due diligence on the price match, offer the
discount to the customer and the amount. What we found:
- less than 50% of the customer used the price match coupon once we gave it
- the majority of the price matches were for less than 5% price difference
- it was costing us more in customer service than we saved the customer or made on the sale
However, mistakes will happen. If you think our price is a mistake or is out of line and want to
alert us, we would welcome the opportunity to correct any pricing that is mis-priced in our system.
Our goal is to keep our prices at rock bottom to help our customer and at the same time keep our
staff gainfully employed. We appreciate your business and work hard each day to improve our company
for our customers.