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RETURN POLICY

What is your return policy?
  • We will accept any new, returned item, purchased from stock, provided it is in sellable condition.
  • Returns must be in unused condition.
  • New Returns must be in original box with all original packaging enclosed.
  • There will be no restocking fee if the return is within 30 days from date of purchase.
  • Shipping charges are the responsibility of the customer (unless defective).
  • Items are not returnable after 30 days from purchase date.
  • Software and electronic products are not returnable once opened.
  • Special/custom orders are not returnable.
  • Item(s) which drop ship directly from the manufactuer will incur a 35% restocking fee.
  • Consumables are not refundable unless returned unused in original packaging.

How do I prepare an item for return?


1. All returns must be accompanied by a Return Authorization number (RA) which can be obtained by Submitting a Ticket to customer service.
2. All items returned for credit must be clearly marked with (RA) number on the outside of the box and shipped back to the address as instructed. Please contact your customer service representative and they would be happy to assist you with this process.
3. Please enclose a copy of your packing slip or itemized list of items presented for credit
4. NOTE: All unauthorized returns will incur a 35% processing fee. Please follow Return Preparation instructions above to avoid this fee.

How do I return an item under warranty?
  • All products sold by ToolTopia are covered by the manufacturer's warranty repair/replacement policies only.
  • We will be happy to help our customers with their warranty repairs by directing them to the manufacturer's warranty/repair center or customer service center.
  • Please see the Manufacturer Contacts page for information on contacting the manufacturer.

Incorrect merchandise or incorrect order?


Merchandise shortages or receipt of incorrect items must be reported within 5 days of receipt of shipment. Claims submitted after this time will not be honored. Report all merchandise shortages by Submitting a Ticket to customer service. Please include the following information:
  • State if the item was or was NOT on the packing slip.
  • Provide the tracking numbers if multiple shipments were received.
  • State if there was any damage to the shipping container.
 

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