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FAQ.
Thank you for shopping ToolTopia!


The following information is provided to help improve your purchasing experience. If you have other questions, please feel free to contact us.


We started ToolTopia.com with the purpose of providing REAL value to our customers everyday. By value, we mean saving you money. Your budget is tight, so we keep our budget tight and pass the savings on to you in real dollars. Every decision we make, from advertising to office furniture, is made with one goal in mind: To get you the tools you need at the absolute best prices available anywhere...period.

Despite our low prices, we also have a Customer Service Team and a toll-free 800 number should you have any questions before or after you place an order.


    Jump to:
    About Shipping
    About Returns
    About Customer Service and Contacting Us
    About Shopping ToolTopia.com
    About Coupons and Promotional Codes
    About ToolTopia.com

    

top  About Shipping...
Shipping Rates
 
   
  Within the Contiguous 48 United States:
 
Order Value
  Shipping Cost
 
$0.01-$98.99
$0.01-34.99 :


=
$9.99
$7.99 Order Now!
 
$99.00-$148.99
$35-74.99 :


=
$4.99
$6.99 Order Now!
 
$149.00 & Up
$75 and Up :


=

$0.00 = Free Shipping!
(Special Checkout Instructions Below)
       
  *Within the States of Alaska and Hawaii:
 
Order Value
  Shipping Cost
 
$0.01 and up:
..... $19.99
       
  *APO/FPO:
 
Order Value
  Shipping Cost
 
$0.01 and up:
..... $19.99
 
*Note: Additional charges may apply for orders shipping to Alaska, Hawaii or an APO. In this case, ToolTopia.com will contact you before proceeding with your order for verification and approval.
       
  Special Handling:
 
Lift Gate Service
(125 lbs and more)
..... $125.00
   

       How to receive your FREE SHIPPING on orders of $75 or more:
On ToolTopia.com:
  Select "Free Shipping" as your Shipping Method during Checkout
     

 
Additional Charges:
  • Shipping Charges are to a single address.
  Multiple shipping addresses may result in additional charges.
• Large and overweight items may result in additional charges
   and/or may require truck delivery.
• Additional charges will apply on all Truck Shipments requiring
   Lift Gate Service and/or Residential Delivery Service.

In the event additional charges are necessary, ToolTopia.com will
contact you before proceeding with your order for verification and approval.

Restrictions:
 

• We are unable to ship to PO Boxes.
• Items weighing over 100 lbs ship by truck freight.
• We only ship to the United States (48 mainland states, Alaska
   and Hawaii) or an APO.

Shipping Terms

How do I accept my shipments?

A signature is required for all Freight deliveries. Prior to signing and accepting any freight, please insure it has been carefully inspected for any damage.


It is the responsibility of the consignee(s) (customer) to receive all item(s). The consignee or a delegated representative must be present to receive any item(s) at the time of delivery.
  • Customers are responsible for inspecting thoroughly all shipments for damage prior to signing and accepting their purchases.
  • Any item with damage should be refused.
  • The customer should decline the signature request and contact ToolTopia.com Customer Service to request replacement product or refund.
  • If a shipment is signed for without exception noted for damage, the customer will need to contact the freight carrier directly to file a claim.
The Consignee Responsibilities(s)

Failure for a consignee(s) to be present to accept a delivery may result in a delayed delivery and possible holding of the item(s) as well as additional charges by the freight company. If the freight company is unable to make delivery, storage charges for each day held will accrue. If held, these charges are the responsibility of the client who placed the order. In the event that neither the freight company nor ToolTopia.com are able to contact the client who placed the order, the item(s) will be returned to ToolTopia.com. In this event, the client who placed the order will be held responsible for any and all costs (including, but not limited to; storage and any additional delivery attempts). Also, at discretion ToolTopia.com may access a restocking fee.

Receiving Delivered Item(s)

The consignee is responsible for the removal of all item(s) from the truck. Driver(s) are not allowed or responsible for removing delivered item(s). Unless a lift gate service is requested at the time of the order, the consignee is responsible for handling the item(s) which may require a fork‐lift. If the shipment
can't be unloaded, and the freight company is requested to return with a lift‐gate equipped
truck, the consignee will be responsible for the cost.

Inspecting Your Shipment

Prior to signing and accepting any freight, please insure it has been carefully inspected for any
damage.


It is the consignee's responsibility to inspect their shipment for any and all damages. If the item(s) have been damaged, the consignee should refuse the delivery and immediately contact ToolTopia.com. If the item has minor damage the consignee must write a precise description of the damage on both the consignees copy and the freight company's copy of the delivery waybill.

Please note: ToolTopia.com is exempt from any and all damages to any item(s) unless noted on the shipping waybill by the receiving consignee or if the shipment is refused. If the shipment is signed for with no damage noted, the consignee will need to file a claim with the carrier directly.  ToolTopia.com will not reimburse the consignee for any damage not noted with the shipper at the time of delivery.  

Concealed Loss or Damage

Please open and inspect all item(s) within the shipment as quickly as possible. If concealed
damage is discovered please contact the freight carrier to file a concealed damage claim. Also, please make every attempt to leave the package, package materials and its contents as you found them when you first discovered the damage.


What is truck liftgate service?
  • Most freightliner truck beds are approximately four feet from the ground.
  • It is not the truck driver's responsibility to unload, or even assist in unloading, your items.
  • A liftgate is a mechanism on the back of the truck that lowers the freight from the truck bed to the ground.
  • Items weighing under 150 pounds can typically be picked up off the bed and placed on the ground by one or two able-bodied persons.
    Attempting this with heavier items can place all individuals in the area at risk.
    ToolTopia.com recommends selecting liftgate service for items that are heavy, large, bulky or in any way may be unmanageable by the customer(s).
If you would like to choose liftgate service, you may do so for items over 125 lbs on Step Two of the Checkout.

Does ToolTopia.com ship outside the United States?
  • At this time, we do not ship outside the United States.
  • The Ship To Address on the order must be in the 48 contiguous United States mainland, Alaska, Hawaii or an APO.

top  About Returns...

What is your return policy?
  • We will accept any new, returned item, purchased from stock, provided it is in sellable condition.
  • Returns must be in unused condition.
  • New Returns must be in original box with all original packaging enclosed.
  • There will be no restocking fee if the return is within 30 days from date of purchase.
  • Shipping charges are the responsibility of the customer (unless defective).
  • Items are not returnable after 30 days from purchase date.
  • Software and electronic products are not returnable once opened.
  • Special/custom orders are not returnable.
  • Item(s) which drop ship directly from the manufactuer will incur a 35% restocking fee.
  • Consumables are not refundable unless returned unused in original packaging.
How do I prepare an item for return?
  1. All returns must be accompanied by a Return Authorization number (RA) which can be obtained by Submitting a Ticket to Customer Service.
  2. All items returned for credit must be clearly marked with (RA) number on the outside of the box and shipped back to the address as instructed. Please contact your Customer Servic Representative and they would be happy to assist you with this process.
  3. Please enclose a copy of your packing slip or itemized list of items presented for credit
  4. NOTE: All unauthorized returns will incur a 35% processing fee. Please follow return preparation instructions above to avoid this fee.
How do I return an item under warranty?
  • All products sold by ToolTopia.com are covered by the manufacturer's warranty repair/replacement policies only.
  • Please see the Manufacturer Contacts page for information on contacting the manufacturer.
  • We will be happy to help our customers with their warranty repairs by directing them to the manufacturer's warranty/repair center or customer service center.
  • We have also provided detailed warranty support and contact information for certain products within our Buyer's Guide.
What if I received incorrect merchandise or an incorrect order?

Merchandise shortages or receipt of incorrect items must be reported within 5 days of receipt of shipment. Claims submitted after this time will not be honored. Report all merchandise shortages by Submitting a Ticket to Customer Service. Please include the following information:

  1. State if the item was or was NOT on the packing slip.
  2. Provide the tracking numbers if multiple shipments were received.
  3. State if there was any damage to the shipping container.

top  About Customer Service...

How do I contact ToolTopia.com?

It's easy! During business hours you can call us, submit a ticket, or send us an email. Our customer service representatives are ready to assist you with any questions or issues. After hours, please click on the Customer Service Help link to submit a support request and we will address your concern on the next business day.
  • Call Toll Free: 1-800-794-6793
    7:30am-4:00pm (CST), Monday-Friday
  • Fax: 1-800-395-6376
  • Email Customer Service Department: support@tooltopia.com
  • Submit a Support Ticket for Sales or Product Questions: Tickets

    ToolTopia.com
    125 Freestate Blvd.
    Shreveport, LA 71107

top  About Shopping with Us...

Do you accept Purchase Orders?

We do accept Purchase Orders from government agencies such as school districts, city or county government, or military. To place orders please submit a signed Purchase Order by fax to 1-800-395- 6376. The Signed Purchase Order should include the following:
  • Contact Name, phone number and email
  • Bill to Address
  • Ship to Address
  • ToolTopia.com Part Number(s) with Price(s)
  • Shipping Fees (if applicable)
  • Tax Exempt Form (if applicable)
What about my privacy?

ToolTopia.com has developed relationships with our customers based on respect and integrity.

We are aware of the trust and confidence you demonstrate when you visit our website and provide us with information. We will never share your email address, phone number, billing/shipping address or credit card information with any unrelated 3rd parties except as necessary to fulfill your order. After ordering, your email will be contacted for subsequent deals, specials and promotional messages from us. We do not sell or rent our customer information. You are welcome to update, change or unsubscribe at any time.

We value your trust, and we commit to you that we will treat your information with the same honesty and sensitivity that we would treat our own.

Is ordering secure?

All orders and transactions involving release of personal information is encrypted using the latest 256-bit SSL encryption technology. Encryption is a process by which we use software to scramble your credit card number and personal information so that they are unreadable by anyone but ToolTopia.com.

This means you can rest assured that communications between your browser and ToolTopia.com's web servers are private and secure.


top  About Coupons and Promotional Codes...

Can I find ToolTopia.com promo codes listed on other sites?

ToolTopia.com does not partner with any external sites for the purpose of promoting coupons or promotional codes.

Are ToolTopia.com discounts on other sites?

You will find ToolTopia.com on major online shopping sites such as Amazon®, etc., but the price is the same great low price you will find in our store directly.


top  About ToolTopia.com...

Our History.

ToolTopia.com went online Labor Day 2002. Our founding company, Shreveport Air Tool, Inc. (est. 1979), started ToolTopia.com as an extension of their sales force. In January 2004, as ToolTopia.com continued to grow, we became a separate company.

We are proud of the fact that we have been in the tool business over 30 years and were one of the first Automotive Tool & Equipment retailers in our industry to go online.

This unique and blended history allows ToolTopia.com to offer you the best in product knowledge, customer service, and why customers like you have the confidence in us to keep coming back.

Content.
  • ToolTopia.com reserves the right to revise our stated policies and fees as needed. Any changes to this effect will be posted on our FAQ page.
  • While we continually strive to maintain the accuracy of the information in our online catalog, we are not responsible for typographical or pictorial errors or errors due to changes in manufacturer's specifications.

Customer Support
online support link

call 1-800-794-6793
7:30am-4:00pm (cst)
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